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    Support Service

    Most of your questions are answered and explained in RouterOS documentation.
    Documentation
    Describes RouterOS, the operating system of MikroTik devices. Documentation applies for the latest stable RouterOS version.
    Forum
    Check out MikroTik community forum to find answers.
    Consultants
    Hire MikroTik Certified Consultants to receive personal training, help in designing, troubleshooting your network.
    BEFORE CONTACTING US
    SUPPORT REQUEST INSTRUCTIONS
    1.

    Contact seller

    Contact your distributor for help and support, if the device is not directly purchased from MikroTik.
    2.

    Documentation

    Check documentation and configuration examples. Maybe answer is already there.
    3.

    Update

    Make sure that your issue is present with the latest version of MikroTik RouterOS. The latest version is available at the download section.
    4.

    Prepare network setup brief

    Give us a brief problem description that includes information about your network setup. Provide us with support output file (suppout.rif), that is created when problem appears, instruction how to make it.

    5.

    Limitations & reply

    Technical support does not include training on TCP/IP. E-mail reply might take up to 3 business days.

    If you are in need of immediate assistance, now you can hire a certified consultation specialist. See the list of specialists near you!

    Mikrotik Support Service

    support@mikrotik.com
    Support system