Support Output File

Document revision 1.2 (10-Mar-2003)
This document applies to MikroTik RouterOS v2.7

Table of Contents


Summary

The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using ftp.


Specifications

Packages required : system
License required : Any
Home menu level : /system
Hardware usage: There is no significant resource usage

Generating Support Output File

Command name : /system sup-output

Example

To make a Support Output File: 
[admin@MikroTik] > system sup-output
creating supout.rif file, might take a while
..................
Accomplished!
[admin@MikroTik] >
To see the files stored on the router:

[admin@MikroTik] > file print
  # NAME                           TYPE         SIZE       CREATION-TIME
  0 supout.rif                     unknown      38662      feb/28/2003 16:12:04
[admin@MikroTik] >

Connect to the router using FTP and download the supout.rif file using BINARY file transfer mode. Send the supout.rif file to MikroTik Support support@mikrotik.com with detailed description of the problem.

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