Support Output File

Document revision 12-Aug-2002
This document applies to MikroTik RouterOS v2.6

The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored on the router and can be downloaded from the router using ftp.

Topics covered in this manual:

Installation
Hardware Resource Usage
Support File Description
Example of Making Support Output File

Installation

The Support file feature is included in the 'system' package. No installation is needed for this feature

Hardware Resource Usage

There is no significant resource usage.

Support File Description

Support file feature can be found under /system submenu. The file is stored in the file folder under [admin@MikroTik] file>. You can download this file through ftp to send it to the MikroTik Support.

Example of Making Support Output File

To make a Support Output File use the following command:

[admin@MikroTik] > system sup-output
creating supout.rif file, might take a while
Accomplished!
[admin@MikroTik] >

To see the files stored on the router use the following command:

[admin@MikroTik] > file print
  # NAME                           TYPE         SIZE       CREATION-TIME
  0 supout.rif                     unknown      38662      aug/12/2002 21:51:04
[admin@MikroTik] >

Connect to the router using FTP and download the supout.rif file using BINARY file transfer mode. Send the supout.rif file to MikroTik Support support@mikrotik.com with detailed description of the problem.